FAQ – Updated

Ok, we know you might have questions.

What is the P4.81 mean for LED Screen?

“P” is the abbreviation of Pixel Pitch, It means the distance from the center of one pixel to its neighboring pixel center. It usually is measured in MM, For Example, “P4.81 Outdoor LED Screen” means its pixel pitch is 4.81mm.

What is the difference between indoor display and outdoor display?

1)They are used in different environments Indoor or Outdoor;

2)Indoor LED Display is not waterproof usually IP31/IP31, while Outdoor LED Screen at least IP54 UP. And our IP68 series with IP68 protection;

3)Indoor LED Display brightness is from 1,000 nits to 2,000nits, while the outdoor LED Screen at least up to 3,000nits.

Are your display outdoor IP rated?

Yes, we do have two solutions (IP65/54 and IP68) that can be utilized for permanent outdoor installation. Your sales representative can help you determine which products fit you best.

Can you OEM for us？

Yes, we are the manufacturer that specializes in OEM production, supplying productions to large quantities of many clients.

What’s the Ageing Testing?

Ageing and testing are referred to imitate the long time operation without working problems, it is the most important to ensure the reliability of the LED display. LED display could be more stable after ageing, and it can help the use of the efficiency. led screen ageing test is a very important link in quality control.

What is the warranty policy?

The warranty is 2 years, TCXLED will provide tech support and after service of the product for users, and will also provide complete assessment advice and relevant tech suggestions in aspects of tech parameters, specifications, configuration, functions, and environmental factors.

Where do I send my unit for service/repair?

Repairs on units under warranty are performed in China – whichever is more convenient for you, but first, contact us. Also, we have some locations for more convenient for you.

Does TCXLED make custom sizes?

Yes, we can get very close to exact dimensions depending on the processing data boxes we put in our LED curtains. Unfortunately, our rigid panels cannot be altered.

If there is a broken lamp or other problem, how to repair it?

Each order will be equipped with 2% spare parts, which can be replaced and repaired at any time. You can send it back to our technicians for maintenance, or we can guide you online for maintenance.

How long is your lead time?

The lead time of all the orders is about 10days. And we will report all the processes to you.

What’s the price of a screen?

The price is calculated per square meter, which also includes the price of a led lamp and IC. So with the difference lamp and IC, the price would be different. Your sales representative could help you with the option of LED lamp and Drive IC for your project.

What control system do you use?

All of our products use the NovaStar system and the ColorLight system, and another system for your option.

Where can I find additional resources about TCXLED?

We have a number of resources listed below. If you do not find what you are looking for, please contact us at +86 188 1368 1221 and we will help you in any way we can.

FREQUENTLY ASKED QUESTIONS

CAN I CLIMB THE ON THE BACK OF AN LED WALL?

NO..please don’t..

LED panels are NOT designed for climbing, you might damage the structure or kick out LED modules and put yourself at grave risk doing so. The only LED panels suitable to do this are Carbon Series in combination with Air Frame and Black Quartz. Please make sure you take every appropriate measure to do this safely and wear PPE. Consult the manual before you do so.

CAN THE CONNECTION OF THE STACKING CONNECTOR HOLD THE WEIGHT OF THE LED PANEL?

NO, but you can do it in another way

The connector has not been designed to do this and we do not recommend this. If you want to ‘fly’ or suspend an LED panel, please use the tapped holes on the backside of the panel and consult our support teams beforehand.

CAN TCX LED PANELS BE BUILD AS A CURVED WALL?

Sure we can

Yes, most of the LED panels from TCXLED have the option to be built as a curved wall (either convex or concave). Please consult the respective brochure or manual to find out the exact curving angle for each panel type. Some panels have built-in curving options, for other panels, you need to use special curving locks. (link to the page with locks)

HOW DOES DATA RUN IN AN LED PANEL?

The design of most TCX LED panels allows data to go in from the top as well as the bottom of the panel.

Have special questions? Contact our
support team
directly.

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